Cancellation & Refund Policy

(For APT-Approved Continuing Education Events)

1. Participant Cancellations:

• Full Refund: Cancellations received 14+ days prior to the event will receive a full refund, minus a $25 administrative fee.

• Partial Refund (50%): Cancellations received 7–13 days prior to the event.

• No Refund: Cancellations within 6 days of the event or "no-shows."

Exceptions: Refunds may be granted for documented emergencies (e.g., medical, bereavement) at the organizer’s discretion.

2. Event Cancellation by Provider:

• If the training is canceled by the provider (e.g., low enrollment, instructor illness), participants will receive:

  • A full refund OR

  • Credit toward a future APT-approved training (participant’s choice).

• Notice will be provided via email at least 7 days prior (or as soon as feasible for emergencies).

3. Substitutions:

• Participants may transfer registration to another attendee up to 48 hours before the event at no cost (email notification required).

4. Weather/Unforeseen Circumstances:

• For virtual events: The training will proceed unless technical failures prevent delivery (refunds issued if unresolved).

• For in-person events: Cancellation due to weather/disasters will follow the same refund policy as Section 2.

5. Grievances:

• Complaints about cancellations/refunds must be submitted in writing within 30 days of the event. The provider will respond within 14 business days.

6. APT Compliance:

• This policy adheres to APT’s Approved Provider Guidelines (Section VII: Fiscal Responsibility). Refund timelines exceed APT’s minimum standard of 5 business days for processing.